FAQ

PAYMENT

What payment methods do you accept?

We accept Visa, Mastercard, and American Express both online and in-store. Purchases made in person at the shop can also be made by cash and debit card.

Is it safe to use my credit card?

Absolutely! Using a secure server, Shopify is one of the safest ways to pay online. If you have any problems with your credit card, please contact the issuing bank to confirm your billing information.

Do you charge taxes?

Taxes on domestic purchases will be charged according to each provinces' regulation that the item is being shipped to. There are no taxes on international orders.

RETURNS / EXCHANGES

What is your in-store returns and exchange policy?

Items may be returned or exchanged within 10 days of purchase with the original receipt. Refunds are issued to the original payment method (credit card, debit, etc.). Items must be in the same condition as it was purchased with no visible signs of wear and in the original packaging.

Items with a gift receipt will receive a store credit and must be returned within 10 days of the printed date.

All sale items, edibles, magazines, vintage, apothecary, and gift cards are a final sale and cannot be returned and / or exchanged. Vintage items are sold as found.

What is your returns and exchange policy for online purchases?

Items purchased online may be returned or exchanged at our shop. See above for policy details. 

If you are unable to visit in person, please contact us via email at hello@londonfieldsshoppe.com for approval of returns or exchanges of online purchases within 10 days of purchase. Returned packages without approval will not be processed. Items must be in the same condition as it was purchased with no visible signs of wear and in the original packaging. Shipping costs are non-refundable and all shipping fees are the sole responsibility of the customer. London Fields Shoppe is not responsible for lost packages or items that were damaged in the mail. Items purchased online with a gift receipt will receive a store credit. Please make sure to email us within 10 days of the purchased date.

All sale items, edibles, magazines, vintage, apothecary, and gift cards are a final sale and cannot be returned and / or exchanged. Vintage items are sold as found.

How will my refund be processed?

Refunds are issued to the original payment method. All sale items, edibles, magazines, vintage, apothecary, and gift cards are a final sale and cannot be returned and / or exchanged.

It has been over 10 days. May I return my order?

We are unable to accept returns beyond the 10 days deadline.

May I add an item, change or cancel my online order once it has been placed?

If you wish to make any changes or to cancel your online order, please contact us immediately via email. If the notice is received after the item has been shipped, it will not be possible to make changes or to cancel the order. It would then be easiest for you to place a new order and return the item. See returns above.

My package hasn’t arrived. I think I wrote down the wrong address.

London Fields Shoppe is not responsible for postal service errors, misplaced or stolen parcels or shipment errors due to inaccurate address information provided during checkout. Packages may not be rerouted to a new address once items have shipped.

My item arrived damaged or defective.

If you receive an item that is damaged, please contact us immediately via email. If possible, include photographs of the damage to be reviewed by London Fields Shoppe. If the damage is determined to be a manufacturing defect, we will repair or replace the merchandise at no additional cost. This excludes variations due to the handmade process. Vintage items are sold as found. Please make sure to open your package with care as London Fields Shoppe is not liable for items damaged during the opening of your parcels. Damaged or defective goods must be reported within 10 days of the purchased date or within 10 days of the estimated shipping date for online purchases.

London Fields Shoppe is not responsible for damage caused by the shipping agents. We do our best to package each item appropriately.

GIFT CARDS + PROMO CODES

Are gift cards available for purchase?

Yes! Gift cards may be purchased in any amount either online or in person at the shop. Both digital and printed gift cards are available. Gift cards are final sale and are not replaceable if lost or stolen.

My gift card was misplaced / stolen.

Gift cards should be treated as cash and are not replaceable if lost or stolen.

How do I use my gift card?

Gift cards are redeemed at the checkout. For online purchases, you will need to enter the code that appears on the back of the card.

How do I use my promotional code?

Please apply your promotional code during checkout in the ‘promotional code’ box. Discount codes are valid until midnight on the final day of the sale. All sale items are final sale.

EMPLOYMENT

Interested in working for us? Please email a cover letter, resume, and current availability. Tell us why you want to work for us and make sure to include any relevant work experience. Qualified candidates will be contacted for an interview.

CONSIGNMENT

If you hand make or have vintage items that would be a good fit at London Fields Shoppe, please complete the appropriate online form: handmade | vintage. No samples, in person meetings or phone calls will be accepted. Applications will be reviewed and we will contact you if we believe you are a good fit.

GENERAL

Where are you located?

London Fields Shoppe is located at 692 East Hastings at Heatley Street in Vancouver, British Columbia. We are located in the Strathcona neighbourhood near Chinatown, Gastown, and a 5 minute drive from Commercial Drive.

What are your hours?

London Fields Shoppe is open 11-5pm Wednesday to Sunday (closed Monday and Tuesday).

Am I still able to purchase an item that is out of stock?

Email us the details of what you are looking for and we'll let you know if we are expecting a reorder or if we can put together a custom order for you.

Can I use your products for a photo shoot?

Yes! For any press requests or photo shoots, please email us with more information including the dates items are needed and what type of products you are looking for.

Can I use your pictures?

All images and text on our website and our social media channels are the property of London Fields Shoppe. If you wish to share our images, please make sure to include a credit and link.

How do I know if an item will fit?

Advertised sizes are provided by the designers directly and may vary as a result of the handmade process. Please contact us if you have any concerns before placing your order.

Don’t see your question here?

If you can’t find what you are looking for, please email us with your questions!

SHIPPING

When will my order be processed?

We aim to provide the best customer service possible and dispatch items within 24-48 hours for domestic orders. Please keep in mind that special events and promotions may result in longer processing times. Priority is given for express packages. An email notification will be sent to you as soon as your package is on the way with an estimated date of delivery.

Can I include a personal message or have my order gift wrapped?

Yes! Please email us immediately after placing your order with any special instructions and / or description of your message. Please note that an additional charge of $5.00 will be invoiced to you before dispatch.

Can I pick up my online order from your shop?

Yes! All orders placed online are available for free in-store pick up from London Fields Shoppe located at 692 East Hastings in Vancouver (BC) during shop hours. Please bring government issued photo ID and a copy of your receipt.

Where is my order?

Canada

All online orders are available for in-store pick up from London Fields Shoppe located at 692 East Hastings, Vancouver (BC). Please bring photo ID and a copy of your receipt for identification.

Domestic orders are shipped with Canada Post.

United States

All orders are shipped with USPS within 7-14 business days.

International

All international orders are shipped using USPS International Mail and are shipped within 7-14 business days.

* London Fields Shoppe is not responsible for any duties, taxes and / or brokerage fees incurred during shipment that may be required to release the package. Shipping rates are only an estimate and range in price depending on size, weight and quantity.