All orders are processed and dispatched from Vancouver, BC in Canada within 2-3 days once payment has been received. Please keep in mind that special events, holidays, and sale promotions may result in longer processing times. An email notification will be sent to you as soon as your package is on the way. Free shipping is available on orders over $175 CAD. No code required.
We use Canada Post for orders shipped within Canada.
All orders to the US are shipped by USPS with delivery in 5 to 7 business days.
All international orders are shipped by Canada Post with delivery in 7 to 14 business days. Please email us with the list of items you wish to purchase and the mailing address for a shipping quote.
*London Fields Shoppe is not responsible for any duties, customs, taxes and / or brokerage fees incurred during shipment that may be required to release the package. Additional shipping charges may apply to oversized packages depending on size, weight, and quantity. Due to the weight or size of some items, we may change the shipping carrier in order to avoid any additional shipping charges on your order. We will notify you via email if there are any changes to your order. London Fields Shoppe is not responsible for postal service errors, damaged, misplaced or stolen parcels or shipment errors due to inaccurate address information provided during checkout. Packages may not be rerouted to a new address once items have shipped.
Do you offer local pick up?
Yes! All orders placed online are available for free pick up at any of our upcoming events and from our studio in South Granville in Vancouver. Please bring a copy of your receipt.
RETURNS + EXCHANGES
All sales are final.
May I add an item, change or cancel my online order once it has been placed?
If you wish to make any changes or to cancel your online order, please contact us immediately via email. If the notice is received after the item has been shipped, it will not be possible to make changes or to cancel the order.
My item arrived damaged or defective.
If you receive an item that is damaged, please contact us immediately via email. Please include photographs of the damaged item and the original box it was shipped in. If the damage is caused due to shipping, please be aware that our shipping agent may contact you directly to confirm damages. Please ensure you keep all original shipping boxes, packaging materials, and damaged item(s) while the issue is being addressed.
This excludes variations due to the handmade process. Vintage items are sold as found. Please make sure to open your package with care as London Fields Shoppe is not liable for items damaged during the opening of your parcels. Damaged or defective goods must be reported within 5 days of delivery.
Please note that enamelware has a ceramic coating that will chip to review the heavy gauge steel inside which will naturally oxidise. The enamelware is still fully usable and is a natural characteristic of the material.